Pre-Installation Questions
Installation Questions
Technical Questions
Purchase Questions
General Answers
Covert Surfer is a software application that provides you with a secure and anonymous web browsing tool. Covert Surfer changes your IP Address and encrypts your Internet connection preventing anyone from identifying who you are or seeing what websites you are visiting. Covert Surfer also encrypts your personal documents, files, photos, etc. to prevent anyone from viewing them.
Yes, Covert Surfer allows you the freedom to look at anything you want to on the Internet and keep it hidden from anybody else. You can look at web pages anonymously, safely, and secretly, with no tracks left behind on your computer.
Using high level Encryption, Covert Surfer secures your Internet browsing whether you are using a wired, Wi-Fi or air card (cellular wireless card such as EVDO etc) connection. Covert Surfer prevents hackers, and others from seeing what websites you are visiting and what you are downloading. Shop, check your web-mail and financial portfolios online securely.
Yes, your ISP can see how much time you are spending on the Internet, however since your connection to the Internet is encrypted using Covert Surfer – your ISP won’t be able to decode your activity on the Internet during that time.
Yes, your ISP can still see your modems IP addresses – without your ISP seeing your modem, they can’t provide you Internet connectivity, however all the websites you visit and everyone outside of your ISP will only be able to see the Covert Surfer IP you are provided during your secure connection with Covert Surfer.
Covert Surfer does not archive specific traffic content. We do monitor traffic flow and server performance and occasionally look at data for marketing purposes.
We don’t record any user names or passwords. It would be a violation of our company policy and your trust. In all honesty, there is no way to prove that to you, you will just have to take our word for it.
We capture portions of data to see what type of activity our clients are using Covert Surfer for. This helps us in our marketing efforts to best promote Covert Surfer. That information is benign to our customer names or identifying data as we do not match that information up with our customers.
Pre-Installation Answers
We offer a FREE five day. The majority of our Free Trial users purchase Covert Surfer before the trial expires because they see the value in Covert Surfer's ability to keep their Internet activity private.
Covert Surfer can be used in any country that allows encryption to be used. You will have to check with that specific country’s laws and regulations for further information.
Yes, Covert Surfer works outside of the U.S. In fact, Covert Surfer currently provides its services to clients all over the world who enjoy Covert Surfer.
Currently we have over twelve IP Addresses, with more to follow.
We currently do not allow any of our demo users to install Covert Surfer to a USB Device.
Click on any one of the 'Buy Now' buttons and follow the easy steps.
Once you have installed Covert Surfer onto your USB Drive, you won't be limited to only using Covert Surfer with one Computer; you will be able to use Covert Surfer on any machine you plug your USB Drive into.
The entire Covert Surfer program takes up less than 2MB.
During the installation process please select the Hard Drive option, and Covert Surfer will be installed to your C: Drive.
Yes, after you download Covert Surfer you will be given the option to install Covert Surfer onto the USB Drive of your choice.
Any USB Drive Capacity will work, however we suggest that if you install Covert Surfer to USB Drive – that you use a USB 2.0 Drive with 100x or greater Read/Write Speed for best results.
Yes, Covert Surfer can be used with any U3 USB Drive – Once Covert Surfer has been installed to that U3 USB Drive, you must delete the autorun.inf file and rename the autorun-backup.inf to autorun.inf to access your U3 Software again.
To access your U3 Software, replace the autorun.inf file with the autorun-backup.inf file on your USB Drive, Covert Surfer will not autorun with U3 software you must go into the USB Drive and launch Covert Surfer manually.
During the installation process please select the USB Drive option, and the USB Drive you would like to install Covert Surfer on, you cannot install Covert Surfer on both your USB Drive and your Hard Drive.
Yes you can, but it won’t be portable like a USB Mass Storage device or USB Flash Drive. Covert Surfer will only work on the SD Card reader that Covert Surfer was installed to, if Covert Surfer is installed on an SD Card.
No, Covert Surfer does NOT currently run off of CD.
Yes, Covert Surfer works with Windows Vista.
Yes, Covert Surfer works with Windows 7.
Yes, Covert Surfer works great with Windows 64-Bit Operating Systems.
No, Windows Updates Will Still Work With Covert Surfer.
Covert Surfer does not currently work with MAC Native, however Covert Surfer does work very well with MAC Parallels and other Windows Emulators that work off MAC Computers.
No, Covert Surfer currently only works with http & https protocols.
Covert Surfer does not currently protect you from key-loggers that may be active on your computer, however a good Anti Virus program will take care of most key-loggers.
No. Even though Covert Surfer will protect you against web exploitable viruses when you have plug-ins disabled, we encourage you to keep using your existing Anti-Virus software with Covert Surfer. We also encourage users who do not have Anti-Virus or Anti-Spyware software to download both AVG & Ad-Aware for free at: http://www.download.com/
No, Covert Surfer does not hide your download activity on Torrent & P2P Networks. However, Covert Surfer does encrypt your connection and hide your activity when you download the .torrent file off of torrent websites.
Covert Surfer does not work with Outlook. Outlook does not allow you to configure it as a proxy.
No, but if your automatic log-in program currently works Internet Explorer or FireFox, then yes it may work with Covert Surfer – when Covert Surfer is minimized to your task bar with either Internet Explorer or FireFox running in the forefront of your computer to do your Internet Browsing.
Yes, Covert Surfer allows you to Shred and destroy any unwanted files, folders, or personal information, so it can never be recovered.
Obviously you can't send anonymous emails from an email account that you are actively using right now, one that you use on an everyday basis that is linked to your name, work, etc - that would not be anonymous.
No, Covert Surfer will not interfere with Lo-Jack from.
As long as the Covert Surfer program is running, you are protected both sending and receiving using any web-mail feature and/or application. It doesn't matter if you are using Yahoo, Hotmail, Gmail, etc.
Many factors come into play when surfing the Internet, such as: your connection speed, the connection speed of the servers, the website you’re connecting to, etc. You should enjoy normal Internet browsing speeds while using Covert Surfer if it is installed onto your PC or Laptop.
Installation Answers
After we have verified your purchase order and received your payment, you will receive an email within 24 hours that contains the link to download Covert Surfer, along with the Product Key to activate the software application.
This happens when a user tries to use the same product key on multiple devices. This requires a product key reset.
This happens when a user tries to use multiple product keys on the same device. This requires a product key reset on the original product key.
This happens when installing the full version over the demo, and the demo is running. Close down all Covert Surfer windows and try installation again, if this happens again, restart your computer and try installation again with no browsers running.
No Internet connection. Restart your router or modem or contact your ISP until you get a reliable Internet connection.
Did you type in the Product Key correctly? Or did you already use the product key another device?
No, the product key does not require the use of capitalization.
You can only install the Covert Surfer demo one time. If you purchased Covert Surfer, email us for re-installation instructions. You cannot use the demo installer on our website for the paid version of Covert Surfer.
This happens when installing the full version over the demo, and the demo is running. Close down all Covert Surfer windows and try installation again, if this happens again, restart your computer and try installation again with no browsers running.
If you want to stay anonymous and keep a secure connection, then yes – You need to start up Covert Surfer each time you start up your computer so it stays on all the time.
If Covert Surfer does not connect to the Internet, close down Covert Surfer and try out one of your other Internet browsers to see if you can reach out and touch the Internet. If you can’t then you have no Internet Connection. If you can, check your Firewall/Virus settings to Unblock Covert Surfer.
When the message “Configuration in Progress” won’t go away, it means you don’t have an Internet connection. Check to see if you can get to the Internet using another browser, if you can check your Firewall/Virus settings to see if Covert Surfer is being blocked.
Covert Surfer changes your Internet settings in order to re-route your Internet traffic through our secure proxy servers to give you safe, secure, encrypted, and trusted Internet surfing. Please allow Covert Surfer as a trusted program on your Anti-Spyware or Anti Virus software. This should allow you to use Covert Surfer without any more error messages.
Technical Answers
Plug-ins are software programs that extend the capabilities of the Covert Surfer browser, giving you for example, the ability to do things like: download and display or hear audio, video, flash animation, and special image viewing files.
Yes, Covert Surfer automatically blocks pop-ups when you’re using the Covert Surfer browser.
Inside the Covert Surfer browser there is no way currently to block or unblock pop-ups, Covert Surfer automatically blocks pop-ups.
There is no current feature inside the Covert Surfer browser that allows you to block or unblock web scripts.
Your monthly bandwidth limit starts the day you buy Covert Surfer and then starts over again after 30 days. So, if you buy Covert Surfer on May 20 it starts May 20 and ends June 19, and starts again the next month on June 20.
Currently this is no feature that allows you to keep track of your monthly bandwidth used with Covert Surfer.
To change the homepage simply click on the preferences button on your Covert Surfer browser, type in the URL you wish to be your homepage, and click ok.
Currently Covert Surfer does not support an auto-import favorite or bookmarks feature integrating with other web browsers. However, Covert Surfer does have support bookmarks…for now you will have to add your bookmarks manually.
Click on the Bookmarks button, then click on Organize Bookmarks. Right Click on the website you would like to delete, and select the delete option.
In order to shred files and documents using covert surfer, open up the Covert Surfer browser, click on the file manager button, locate the files or folders you would like to shred from your computer permanently, right click on the desired files or folders you would like to wipe, and select the wipe files or wipe folders option.
There are different types of scripts being used on the Web. A lot of them are JavaScript, but some are written in Visual Basic or Jscript. Due to their complexity, errors can appear. If they are due to a programming mistake, you can only wait for the webmaster to repair them, otherwise just click yes to run the script anyway until the problem is resolved – if the problem persists contact the webmaster of the website you are trying to view or contact us.
To fix your problem with Active X, make sure you have plug-ins turned on when you start up and access Covert Surfer.
When you first launch the Covert Surfer program, a small window will appear asking you to Log into Covert Surfer, make sure that the Enable Browser Plug-ins option is checked and click OK.
This will allow you to use browser plug-ins and will fix your Active X error when using the Covert Surfer Internet Browser.
You’re being told you have exceeded or reached the end of your monthly bandwidth limit, because in fact you have exceeded or reached the end of your monthly bandwidth limit of 10 Gigabytes.
AOL's browser has not been tested with Covert Surfer, so we are not able to tell you if it will or will not work with Covert Surfer. If you decide to try to use AOL's browser with Covert Surfer, you are doing so at your own risk. Again, we highly recommend you use the Covert Surfer browser for you best results and web surfing experience.
You can minimize Cover Surfer and use Internet Explorer just like you would normally. All of Covert Surfer's features will still work in IE.
Start-up Covert Surfer (before starting up Firefox) and minimize the Covert Surfer program, then start up FireFox. Make sure when you're finished you close down FireFox first before shutting down Covert Surfer, so Covert Surfer can Delete your browsers cookies, temporary internet files, and clean your registry when you're finished.
How do I delete my history when I use Covert Surfer with Mozilla FireFox?
First make sure you are using FireFox version 3.5 or greater, then launch Firefox.
Once FireFox is open, click on the tools button - located on your toolbar on the right hand side of the browser underneath the close button and search bar.
When the drop down menu is displayed, click on the Internet Options button.
In the General Tab, which should be automatically displayed when you click on Internet Options, select the delete button.
Once you have clicked on the delete button, you should be able to see the following:
Delete Temporary Internet Files
Delete Cookies
Delete History
Delete Form Data
& Delete Passwords
Choose what you don't want FireFox from storing onto your computer.
Select Cookies to delete Cookies, select History to delete History, etc.
You can choose the select all option if you would like FireFox to forget everything from being stored onto your machine.
Just click on yes to be sure, and once you are finished - you can close down Internet Options and shut down FireFox.
As soon as Covert Surfer is shut down correctly you can safely remove the drive no matter what the safe eject feature is telling you.
Your Internet access speed is degraded due to the fact that all of your activity is run through a USB Drive. Every web page you visit, your Internet History, Temp Files, Cookies, etc are all running from and through the USB Drive. We suggest that if you install Covert Surfer to USB Drive - that you use a USB 2.0 Drive with 100x or greater Read/Write Speed for best results.
You are finding traces of your Internet surfing in Recent Files and Cache, because either they were there before you started using Covert Surfer, or because you are not shutting down Covert Surfer correctly.
Yes, Covert Surfer automatically deletes .dat files during the time-frame that you use Covert Surfer. Covert Surfer does not delete any information on your computer prior to its use.
DSLreports.com uses a Java exploit to show your True IP address.
Covert Surfer deletes your Cookies from the time you start up Covert Surfer to the time you close Covert Surfer. Also, Covert Surfer must be closed properly in order to delete cookies. Covert Surfer does not delete cookies prior to your Covert Surfer install, and Covert Surfer does not delete any cookies when it is not turned on.
Go to:
C:Documents and Settings”Username”Local SettingsApplication DataCovertSurfer
Right click on the CStart.exe, select copy, and then paste it to your desktop and use the CStart.exe file now located on your desktop as your shortcut.
C:Documents and Settings”Username”Local SettingsApplication DataCovertSurfer
Make sure that you are saving files to the right location otherwise Covert Surfer will automatically save to:
C:Documents and Settings”Username”Local SettingsApplication DataCovertSurferDocuments
Just delete the Covert Surfer folder. Covert Surfer does not install itself anywhere else on your computer. You can find the target folder by right clicking on the Covert Surfer shortcut, clicking on properties, and clicking on find target in the shortcut tab.
C:Documents and Settings”Username”Local SettingsApplication DataCovertSurfer
The Covert Surfer folder will be located in the following location: C:Documents and Settings"Username"Local SettingsApplication DataCovertSurfer
Replace "Username" with the folder that is in it's place on your computer.
If you would like to re-install or install Covert Surfer to another device, simply download the Covert Surfer program again by clicking on the link below.
Download Link:
https://download.covertsurfer.com/CovertSurferRegistration2.exe
Run the installer program and choose the desired drive you would like to install to.
Enter in your product key below, click install and you will be able to switch over your license for Covert Surfer over to your USB Drive.
Once the install is completed, you will now be able to use Covert Surfer.
Purchase Answers
Yes, make the money order payable to:
Diginonymous, LLC
P.O. Box 4733
Seminole, FL 33775
Once the payment has been processed and cleared, we will send the product key to your email address so you can download the full version of the Covert Surfer program.
You do not need a PayPal account. PayPal is our payment processor, so you will have to go through their simple credit card payment process. Just use your Visa, Mastercard, American Express or Discover card like you would for any other online purchase.
No we don't, PayPal does.
No. You will need to subscribe to the service again.
We do not retain your credit card information. You need to re-enter it each time you purchase a subscription.
SEMINOLE
Refunds may be provided within seven days from the date of purchase.
No. All upgrades are free for the life of the subscription.
No. Each subscription is individually registered to the device it was installed on and is not transferable to another device. You would need to purchase a subscription for each device you desire to install Covert Surfer on.

